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Home / Refund and Returns Policy

Refund and Returns Policy

Most physical items can be returned within 30 days of delivery for a full refund, with a free prepaid return label.

Last updated: October 1, 2026
30 daysto request a return
Freeprepaid UPS label
5–10 daysrefund after inspection
1. What you can return
  • Unused physical items in original packaging, within 30 days of delivery.
  • Damaged, defective or wrong items. We cover return shipping and can send a replacement.
  • Opened electronic gadgets that work as described, with all parts. A 15% restocking fee applies to opened electronics over $100.
2. What you can’t return
  • eGift cards (Netflix, Amazon, Cinemark, Airbnb, Visa, Mastercard).
  • Software, language courses and antivirus once the code is sent or revealed.
  • Opened personal care items, supplements, skin care and pet wipes.
  • Fire blankets and escape cloaks that have been unsealed or used.
3. How to return
  1. Request a return with the form below, or email info@savingtruehub.com with your order number.
  2. We email a return number (RMA) and prepaid UPS label within one business day.
  3. Write the RMA on the box and drop it at any UPS location.
  4. Returns go to: Saving True Hub Returns, 11659 SW Teal Blvd, Beaverton, OR 97007, USA.
4. Refund timing

We inspect returns within 2 business days of arrival. Approved refunds go to your original payment method within 5–10 business days. Shipping fees are refunded only if we made the error.

5. Exchanges

Return the original and place a new order so your replacement ships immediately.

6. Damaged or missing items

Tell us within 48 hours of delivery, with photos, at info@savingtruehub.com or +1 503-579-2553. We’ll replace it or refund you.

7. Club membership refunds

Annual plans cancelled within 14 days with no benefits used are refunded in full. Monthly plans aren’t refunded for partial months.

8. Request a return